Courses, Workshops or Services:
In line with the Consumer Contracts Regulations 2013, you have a 14-day “cooling-off’ period to cancel your purchase and get a full refund, starting from the day after you placed your order. However, if you start accessing your online course or join our private Facebook group which gives you access to POD123 training, within that 14-day period you will lose your right to cancel.
You do not need to provide a reason for cancellation and you must contact us within the 14-day period. We will process your refund within 30 days of your cancellation.
We try to avoid any dispute, so we deal with complaints in the following way: if you are not happy with your POD123 Product or Service please email us in the first instance, giving full details of your order number, order date and complaint. We will aim to respond with an appropriate solution within 5 days. Email us at hello@pod123.co.uk using the wording as follows:
Model Cancellation Form
To
Marie Walker and Joanna Wildsmith / POD123
MCS Branding, 88 Lisnamurrikin Road, Broughshane, Ballymena, Northern Ireland, BT42 4PW
Email address: hello@pod123.co.uk
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following Course(s), Workshop(s), or Service(s):
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
This Agreement is governed by and interpreted according to the law of the United Kingdom.
All of our Courses, Workshops and Services are protected by copyright.
Products Purchased From Your E-Commerce Store:
Orders received by all POD123 stores are fulfilled, by a process called print on demand, by MCS Branding Ltd.
Returns:
MCS takes great pride in its commitment to customer satisfaction and stands behind the quality of its products and service. All products are made to order using only the best quality materials possible. Therefore, as a made to order product, it is not possible for an item to be returned, unless an error has been made or the item is faulty. For this reason we would respectfully request that care is taken when selecting a size, colour or adding personalisation to a product.
If you are not completely satisfied, please contact us within 14 days from the date of your purchase to advise us of any issues with an order or problems with the product.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.
To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply message via your order confirmation, advising the item to be returned and the reason.
If your return is agreed you will receive an RMA returns note, detailing returns address. Please ensure the RMA note is enclosed with the item.
What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items that have been personalised in any way cannot be returned unless the item is faulty.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.
We will not process any goods returned without the RMA Note/Number
Jan 2024
